Privacy Policy
Last updated: April 2026
Short Stay Sales (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
This policy is provided in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We may collect the following types of personal information:
- Account details— name, email address, phone number, and password when you register for an account.
- Property listing information— property details, photographs, revenue data, booking platform links, and supporting documentation you provide when creating a listing.
- Enquiry information— messages and contact details submitted through our enquiry forms.
- Usage data— information about how you interact with our website, including pages visited, search queries, and device information.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our marketplace services.
- Verify property listings through our AI-powered verification process.
- Facilitate communication between buyers and sellers via our enquiry system.
- Send you service-related notifications and updates about your account or listings.
- Improve our website, services, and user experience.
- Comply with legal obligations and enforce our terms of service.
3. Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
- With your consent— for example, when you submit an enquiry to a property seller, your contact details are shared with that seller.
- Service providers— we may share information with trusted third-party providers who assist us in operating our platform (e.g. hosting, analytics), subject to confidentiality obligations.
- Legal requirements— we may disclose information if required by law, regulation, or legal process.
4. Cookies
Our website uses cookies and similar technologies to enhance your browsing experience, analyse website traffic, and understand how you interact with our services. You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features on our website.
5. Data Security
We take reasonable steps to protect your personal information from unauthorised access, modification, disclosure, or destruction. However, no method of electronic storage or transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. Your Rights
Under the Australian Privacy Act, you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or outdated information.
- Request deletion of your personal information, subject to legal obligations.
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
8. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at: